Return Replenishment Restocking Policy

HULK Metal is committed to enabling every customer of metal products to have higher standards of products and services in HULK Metal. FAQ is a form of service, which allows you to get the answers you need more quickly. We will continue to update all the questions we have encountered and give higher-standard answers.

Return Replenishment Restocking Policy

Please check the quality of the goods when you receive them. If the product is defective, damaged, or received the wrong goods, contact us immediately, and we can solve it through timely negotiation.

1. For products with quality problems, we provide a return, exchange, and replenishment policy. The validity period is 30 days, and you can apply for a return, exchange, or replenishment within 30 days of receiving the item.

2. We will bear any cost caused by the quality of the product itself.

3. If only a small number of products have quality problems, and it does not affect your regular use, we recommend that you choose to exchange or replenish, so that you can use qualified products as normal, and can also avoid your return caused by Time costs.

4. When confirming that the product has quality problems, you need to inform us by email within seven days (the time of receipt of the email is stable). We will not accept returns, exchanges, or replenishments after seven days.

 

 

Return:

Please ensure that your item is in the same condition as the item you received, not worn or used, and the labeled products need to keep the labels intact and in their original packaging. You will also need to provide a receipt or proof of purchase. We do not support returns of used products.

 

When confirming your return, you can contact us at info@hulkmetal.com. We will negotiate with you about specific returns after receiving the goods and testing whether they meet your description. We do not accept items sent back without a prior return request.

 

Unfortunately, we do not accept returns of specials or gift cards.

 

We will refund you within seven days after confirming that the product does have quality problems. The refund time may be later than seven days because the bank or credit card will be delayed.

 

Exchange:

Please confirm that your item must be in the same condition as the item you received, not worn or used, that products with labels need to keep them intact, and that the goods are in their original packaging. You will also need to provide a receipt or proof of purchase. We do not support exchanges of used products.

 

You can contact us at info@hulkmetal.com when the exchange is confirmed. We will negotiate the specific exchange details with you. We do not accept items sent back without a prior request for exchange.

 

Restocking:

When you find that a few products have quality problems after receiving the goods, we can provide replenishment services.

When restocking is confirmed, you can contact us at info@hulkmetal.com. We will negotiate the specific replenishment details with you.

HULK Metal's service purpose is to make it easier for you to purchase the metal products you want. We can negotiate together to find a win-win solution.


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