faq-1

FAQ

Here we collect professional answers to customer questions from our engineers. They include molds, materials, processes and time required to complete orders for metal casting, forging, CNC processing, sheet metal processing and other processes. There are also some information about our payment terms, privacy policy, delivery methods, service content, etc. We will continue to upload the answers to questions in this column, hoping to help more customers who want to cooperate with HULK Metal understand us.

  • Is it possible to know how are my products going on without visiting your company?

    Yes, it is. After the cooperation is reached, HULK Metal will plan a perfect production solution for you. The quality inspection team will track the production process and give regular feedback on the production progress to you. Our factory will also provide pictures and videos at any time. We can also let you see the real status of the order production through video calls.

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  • Will my drawings be safe after sending to HULK Metal?

    Sure. We have a strict privacy policy and will protect each customer's information. It will only be given to the person you designate with your permission.

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  • What shall we do if we do not have drawings?

    Don't worry. HULK Metal has two ways to deal with it:
    First, if you have product samples, you can send them to us, and we will measure the size for you after receiving the samples.
    Second, you can provide product pictures or hand drawings with dimension marks.
    We will draw a drawing and send it to you after you place your order.

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  • How can I get product & price information?

    You just need to send your request to our email: info@hulkmetal.com. Our engineers will reply to you within 8 hours. They will provide you with detailed product information and quotations after an in-depth understanding of your needs.

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  • What if I am not completely satisfied with the parts I received?

    For small parts, HULK Metal offers pre-production and sample delivery services. You can perform various tests on samples. We will start mass production when you are satisfied. If the goods you received have any quality problems. We will take the corresponding responsibility and negotiate with you to solve the problem.
    For large parts, HULK Metal recommends that you purchase a single piece for trial and then decide whether to continue the order.

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  • What type of surface treatment does HULK Metal provide?

    HULK Metal has mastered various surface treatment processes such as galvanized, anodized, chrome-plated, nickel-plated, oxidized black, electrophoretic paint, powder coating, etc. We will provide corresponding surface treatment services according to your requirements on the surface of the product.

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  • How do you ensure the quality of my parts?

    First, HULK Metal will provide a sample delivery service. You can test the properties of your samples. We will mass-produce the order after you are satisfied.
    Secondly, the quality inspection team will track the production of the order and provide feedback on the inspection data. You can also participate in on-site inspections via video calls.
    Thirdly, we will conduct a pre-shipment inspection to ensure that the product quality can meet your requirements.
    Finally, we have quality assurance services; any quality problems will be properly resolved.

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  • What tolerances can HULK Metal achieve?

    HULK Metal can provide production services with 0.01mm tolerance. However, the specific tolerance requirements need to be determined according to the actual requirements of the product and the production process. Our technical engineers will determine whether your requirements can be realized according to the drawings you provide.

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  • How do the prices of HULK Metal's products compare with those of other suppliers?

    It can be seen from the thousands of buyers who choose to cooperate with HULK Metal: the price-performance ratio of the products we provide ranks among the best among Chinese suppliers. In many cases, what you are looking for is not the price, but the value that you want to match with the price. The high-quality products and the corresponding comprehensive services we provide can make your purchase easier.

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  • Can HULK Metal design the drawings for me?

    Sorry, HULK Metal does not provide this service at the moment, because we do not have a corresponding design team. When you provide drawings, we can provide you with comprehensive OEM services according to the drawings and your production requirements.

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  • If I order a big quantity, what's the good price?

    Yes, why not? We will give profits to every customer who sincerely cooperates with HULK Metal. You can send us drawings and requirements and quantities etc. Our technical team will communicate with you and clarify more cooperation details and finally give you a more suitable production solution and quotation.

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  • If I want cheaper quality, can HULK Metal produce?

    Yes, of course. No matter what quality requirements you have, we can customize it for you. But we are only responsible for the quality requirements you put forward, if there are other quality problems, we will not be responsible.

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  • May I have HULK Metal's catalog and price list for trial order in MOQ quantity?

    Sure. Because HULK Metal provides OEM service, we need to provide you with a quotation according to your needs. You need to tell us your needs before obtaining this information, and we will provide you with the price and minimum order quantity of the corresponding products.

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  • How big of parts can HULK Metal cast?

    HULK Metal now has a 2,500-ton casting machine, and the largest parts that have ever been cast are parts of mining machinery. We can determine whether we can provide casting services according to the drawings you provide.

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  • What kind of packing can HULK Metal provide?

    HULK Metal can provide custom packaging services according to your requirements. We have advanced packaging lines, which can provide paper packaging, plastic packaging, wooden packaging, shock-resistant packaging, anti-bump packaging, and other packaging methods. We also provide packaging box customization and printing services.

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  • Do you provide metal samples? Is it free or does it cost extra?

    Yes, of course. But because we provide OEM service. Different products will have different weights. As for whether it is free, you need to communicate with our business manager to confirm.

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  • What kind of production service do HULK Metal provide?

    HULK Metal provides metal OEM services. The metals that can be processed include cast iron, ductile iron, gray iron, malleable iron, high manganese steel, cast steel, forged steel, stainless steel, aluminum alloy, and other materials. The production process includes sand casting, investment casting, metal mold casting, die casting, cold forging, hot forging, stamping, CNC machining, etc. Polishing, sandblasting, anodizing, two-color anodizing, spraying, and other surface treatment services can also be provided.

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  • What about HULK Metal's quality control?

    The engineers of HULK Metal's quality inspection team have more than 10 years of experience and have provided quality inspection services for thousands of customers. After you place an order, we will start to follow up the whole process of the production of the order, and conduct a comprehensive inspection of the raw materials, semi-finished products and finished products of the products. We also conduct pre-shipment inspections. In addition, we support SGS and other inspection services.

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  • Is it possible to know how is my product going on without visiting HULK Metal's company?

    Yes, it is. After you place an order at HULK Metal, you will regularly receive the order production video and pictures provided by us. If you need to know the real-time status of order production, you can also participate in order production through video calls.

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  • What is the production cycle?

    It depends on the complexity of your product. Our commercial managers and technical team will customize production solutions according to your product drawings and your requirements. The specific production cycle will be reflected in the production solution.

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  • How to guarantee the high quality?

    The engineers of HULK Metal's quality inspection team have more than 10 years of experience and have provided quality inspection services for thousands of customers. After you place an order, we will start to follow up the whole process of the production of the order, and conduct a comprehensive inspection of the raw materials, semi-finished products, and finished products of the products. We also conduct pre-shipment inspections. In addition, we support SGS and other inspection services.

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  • How to Choose The Suitable Mold According to Metal Stamping Parts?

    Selecting the right die according to the stamping parts is one of the key steps in stamping production, because the die directly affects product quality, production efficiency, and cost control. This article will explain in detail how to choose the right die from multiple angles.

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  • What is Lost Wax Casting?

    Lost wax casting is the process that uses wax to make a wax mold according to the part to be cast and then coats the wax mold with mud, which is the mud mold.

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