We treat every customer sincerely, carefully customize solutions, strictly inspect products, and solve all problems in a timely and efficient manner. This is the "4E" service tenet formulated by HULK Metal, and we continue to extend it based on this benchmark.
Every customer we will treat sincerely.
Every solution we will customize carefully.
Every product we will examine rigorously.
Every problem we will solve quickly.
HULK Metal hopes to help you complete your ideas as much as possible, so we have formed a professional technical team to provide a full range of customized services. We proposed "4B" customization.
We promise to develop the best production plan according to your every requirement. We can help you complete your purchase tasks faster through more reasonable raw material procurement, production equipment scheduling, worker arrangement, coordination with cooperative factories, transportation, freight consultation, etc.
We promise to design the best molds according to your drawings. They will be more suitable for producing your products, which can not only shorten the construction period but also save materials and reduce the cost of the order.
We promise to develop the most suitable solution according to your product protection requirements. To this end, we have integrated the most reliable packaging manufacturing and printing factories in the surrounding area. You will save time and save more costs by looking for packaging factories yourself.
We promise to find a more suitable freight or logistics company according to your freight requirements. We have formed our own logistics team to complete the transportation of orders in China, and have reached close cooperation with many international logistics and freight companies to complete the delivery of goods faster.
The "3R" process report promises that our sales manager will report the production progress of the order in real time. This means that you only need to make a request to receive all the information you want. You can freely arrange this part of the energy saved.
We will report to you in real time the raw material information, procurement, storage, and usage through pictures, videos, live broadcasts, etc. We will ensure that your raw materials are used for your orders and that there are always enough raw materials.
We promise to report the production details of each order in detail. Reporting methods include but are not limited to text, pictures, videos, video conferences, and live broadcasts.
We promise to report the testing process and results of each batch of goods in detail and provide detailed test reports. We invite you to participate in the testing in various ways.
"3I" quality inspection commitment, complete the inspection of raw materials, semi-finished products, finished products, and before shipment and report to you in real time. Higher requirements and more complete inspections will escort the quality of your goods.
Each batch of raw materials will be subject to very detailed sampling inspection before entering the warehouse. Only 100% qualified raw materials will be used for the production of your order. We will provide you with a material report and show the inspection process and results through videos or pictures.
We promise to use strict sampling standards to complete the inspection of semi-finished products to ensure that the samples are representative of the entire order. The entire procedure can be reported to you through video and pictures, but not limited to.
We promise to implement stricter sampling standards for finished products and complete comprehensive inspections of products according to your requirements. We will issue a detailed inspection report for each batch of goods.
We promise to complete the final inspection of the quantity of goods before delivery. We are responsible for the quality and quantity of each batch of goods and provide QA services. You can rest assured to place your order with us.
We promise to help every customer do their best to find the most suitable freight company to complete the final delivery of the order. In China, we have our own logistics team; for cross-border transportation, we have our own consulting team. We have also formulated the "C-Q-T" service standard.
We promise to recommend a more convenient transportation method based on your city to ensure that the goods can be delivered more safely and quickly. Our storage center allows you to more conveniently decide the delivery quantity and time based on inventory conditions.
We promise that you can receive the goods faster. According to your requirements, we will customize a more complete delivery plan, deliver faster, and provide more complete customs clearance information to help you clear customs faster.
You can track the dynamics of the cargo at any time. We will regularly push the dynamics of the cargo transportation for you to help you understand the product's navigation route on the ship, arrival location, etc.
We have formulated RER's quality assurance service commitment. After any product with quality problems is tested and confirmed, we will develop a satisfactory solution for you. Return, exchange, and replenishment services will be one of them.
Please confirm that your item must be in the same condition as the item you received, not worn or used, that products with labels need to keep them intact, and that the goods are in their original packaging. You will also need to provide a receipt or proof of purchase. We do not support exchanges of used products.
Please ensure that your item is in the same condition as the item you received, not worn or used, and the labeled products need to keep the labels intact and in their original packaging. You will also need to provide a receipt or proof of purchase. We do not support returns of used products.
When you find that a few products have quality problems after receiving the goods, we can provide replenishment services.
If you have any service questions or suggestions, you can contact our CEO for the most direct feedback.
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As a top metalworking service provider, we want to let every customer experience a sense of security in purchasing, sales, etc., and better realize their value through continuously defining new standards for products and services.
Room 901, Intelligent Park A Building, No. 86 ChunYang Rd, Qingdao, China 266109
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